Cancellation and Return Policy

Thank you for shopping at TireEX.
We are always committed to providing you with a safe and satisfactory shopping experience.
This policy explains customers’ rights and the process for order cancellation, product returns, and refund requests in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

First: Cancellation

• The customer is entitled to cancel the order and receive a full refund if the cancellation is made before processing of the order begins.
• If the cancellation is made after processing of the order has begun or after the order has been shipped, installation and/or delivery fees, in addition to any administrative fees, will be deducted from the total amount due.
• Cancellation requests must be sent via the following official email address:
[email protected]
• Upon receiving the request, the Customer Service team will review the case and inform the customer of the cancellation outcome and any subsequent procedures.

Second: Returns

Customers may request a return within 14 business days from the date of purchase, under the following conditions:
1. The tires must be in their original condition and must not have been installed or used.
2. The customer must provide a purchase invoice or proof of transaction from (TireEX).
3 .The return request must be sent via email to[email protected]
Once the tires are received, the technical inspection team will examine them to assess their condition.
If the return request is approved, the refund will be processed to the original payment method (credit card or other) after deducting any shipping and administrative fees, if applicable.
• The customer is responsible for the return shipping costs.
• The refund process may take 2 to 14 business days from the approval date.
• If the return request is rejected after inspection, the customer will be notified officially by email with the reasons for the rejection.

Third: Unreceived Orders

TireEx reserves the right to cancel or keep the order active if the tires are not installed within 5 business days from the scheduled appointment. If the requested tires are unavailable, the order will be canceled and the amount refunded in accordance with the cancellation policy.
• In this case, the amount will be refunded after deducting the applicable fees (shipping and administrative fees).
• The Customer Service team will contact the customer within a maximum period of two weeks to send reminders via email before the final cancellation.
• Upon cancellation, an official email will be sent to the customer notifying them of the cancellation and refund process.

Fourth: Warranties and Tire Services

This policy is considered an integral part of the General Terms and Conditions of the TireEX website.
TireEX reserves the right to amend or update this policy at any time without prior notice. Any changes will take effect immediately upon being published on the website. If any clause of this policy is deemed unenforceable for any reason, the validity of the remaining clauses shall not be affected.

Fifth: Governing Law

The warranties for tires offered for sale on the TireEx website are subject to the terms and conditions of the official local distributor or authorized agent of the respective brand for each product.
Warranty claims are handled directly through the authorized local distributor or agent in accordance with its policies and procedures, without any additional obligation on TireEx toward the customer.
TireEx does not provide any direct or implied warranties for tires or products, whether related to manufacturing quality, use, or performance,
except in one case only, where it is proven that the defect or issue resulted from a service provided by TireEx technicians during installation, maintenance, or any other technical service directly provided by the company.
In such cases, TireEx's obligation shall be limited to repairing the defect or compensating the customer at its sole discretion, without any additional obligation for compensation or extended warranties.

If tires are installed for the customer in a size different from the size ordered, the customer must notify TireEx within a period not exceeding (14) days from the date of installation.
After this period has expired, the customer shall not be entitled to submit any claim relating to this error, and the customer is responsible for verifying that the tire size matches the ordered size before using the vehicle.

Sixth: Website Policy and Amendments

Seventh: Contact and Inquiries

For inquiries or feedback related to this Cancellation and Return Policy or any of our other policies, please contact us through the following channels:
• ☎️ Customer Service Hotline 920027048
• 📧Email[email protected]
• 🌐 Through the “Contact Us” page on our official website